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Wood Testing Systems
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Wood Testing Systems
- - - Products
  - - Service
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      - IML – App for iOS & Android
      - Software
  - - Upcoming events
      
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Wood testing methods
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Contact
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Google Rating

5.0

Based on 12 reviews

IML North America

5.0

review us on See all reviews

David Ebelt

1666969978

We have two PD-500 drills working in mid-Michigan area doing a project for a utility. The staff at IML goes the extra mile to provide service and follows-up on calls. Bob is great as his former lineworker background is a perfect match for our work. Appreciate both Amber in the office with software and Bob who have made our use of the drills a great experience!

Nathan Schuettpelz

1641915009

Exceptional customer service! We made our first drill purchase over 10 years ago. To keep with industry standards, we send our equipment in for annual service and calibration. Unfortunately our drill was temporarily lost (6+ weeks) mid-shipment in the fall of 2020. IML immediately stepped up to assist us in tracking our shipment. When that did not work, they graciously offered us a loaner drill to keep our production going while we tried to resolve our shipping issue.

After 10 weeks, our original drill was found and the shipment/calibration/service was completed. Without the exceptional customer service from IML, our production would have halted and our customers would have started getting frustrated. It would not have been a good day for anyone. IML saved us in a tight spot, and we are incredibly grateful for how they operate as a company and treat their customers! I am happy to say we are expanding our drill inventory, and look forward to the delivery of our new drill. Nate-Consulting Arborist, Wachtel Tree Science.

Ryan Hafer

1607033633

Purchased the Underwater IML-RESI PD400 resistance drill. The drill works great and was a massive timesaver performing in depth inspections. We were able to collect significantly more data with a substantial increase in value added to the client. Excellent customer service, very helpful throughout the entire purchase and training process.

Russell Holman

1593601894

I purchased a F Series drill to use for inspecting decay in trees from IML. They were very friendly throughout the process and did not try to push me into any one of there products. Amber took time to get to know what I would be using the drill for and what would fit my budget.

I ended up purchasing a refurbished drill and when it arrived I was surprised how clean and new the drill looked. If you told me the drill was new I would have never known. I did end up having an issue after drilling my second hole. I emailed Amber and she got back to me quickly and had the shop call me on the phone at a time that worked for me and I was able to fix the issue quickly and easily myself.

They have offered many times to do training on the drill both over zoom/facetime or in person. I could not be happier with my experience with IML and their commitment to the tree care industry.

Arash Khashei

1573843817

I purchased IML RESI F300 machine for a wood structure assessment of a Yacht Club deck in BC, Canada. I had about 150 readings in two days and the machine worked for me PERFECTLY! The IML staff was exceptionally helpful both before and after we purchased the equipment. Overall, the equipment package and the service I received were beyond my expectations!

Alexis Wells

1568730670

We purchased the 400XL for testing trees in our community and so far it is all we expected. Communication throughout the entire purchase has been great and Bob was very helpful in the training of the operations. I was able to use it with no problem the first time with no major issues. Loading the paper was the most difficult.

Greg Fishnick

1550168701

We have been very impressed with the performance and accuracy of the IML-RESI Power Drill. The drill is proving that it is a good investment for our wood pole inspection program.

Steve Locher

1548459537

Keith Carr

1540227438

Our company is in the process of inspecting over 180 bridges with timber pile substructure. After much research, we purchased 3 PD400 drills to help us determine the condition of the timber piles. The equipment has performed fantastically and the resistograph data has greatly facilitated our condition assessments and load rating calculations. The staff at the NH IML office was exceptionally helpful both before and after we purchased the equipment. Our experience thus far has been 100% positive. I recommend you consider contacting IML to discuss your specific needs.

Gerry Bieker

1532966269

As the Manager of Member Services for our Joint Action Agency, I can tell you that Amber and Kevin made the process of purchasing and training on the RESI PD-500 pain free. They are now an asset to our organization along with the pole equipment. I could not ask for a better experience and the drill has performed flawlessly since it was put into service.

Anthony Rivera

1530042578

IML and its staff are without question, the most knowledgeable and helpful service industry professionals I've ever worked with. Their company sets the example for all others within the industry. Having worked with them on several occasions over the past few years, I have yet to be disappointed. The level of service we receive as a small utility contractor, is what you'd expect an international corp. to receive. IML has earned a life-long customer and proponent.

Matt Anderson

1443722800

I have been using Resistographs for over 15 years. In my field of work I am assessing the condition of wooden timbers in historical bridges, old warehouses, old mill buildings, marine pilings, and even utility poles. I recently upgraded to the IML PD300 and I am very happy. The drill is very similar to the prior generation of drills which used graph paper. The newer versions are operated using software and all the graphs are easily downloaded onto my computer and can be included into my technical reports as PDF's. The drill itself operates at a faster speed than the prior generations giving me the ability to collect more data during an inspection. This is a very effective non-destructive tool for assessing wooden timbers, pilings and poles. - Matt Anderson, Wood Science Consulting.

IML North America, LLC

5 Water Street
Meredith, NH 03253
USA

(+1) 603-253-4600

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